Leadership Lessons from the Company that turned Customer Service into an Art Form
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings.
The New Gold Standard takes you on an exclusive tour behind the scenes of the Ritz-Carlton. With access to the company's executives, staff, and award-winning Leadership Center's training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.