Joseph Michelli, PhDThe New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience
Courtesy of The Ritz-Carlton Hotel Company
Courtesy of The Ritz-Carlton Hotel Company
Other Business Resources Listed in The New Gold Standard
- The Leadership Center - The Leadership Center – The Leadership Center is a resource for leading organizations interested in benchmarking many of the business practices that led to The Ritz-Carlton Hotel Company, L.L.C. becoming a two-time recipient of the Malcolm Baldrige National Quality Award.
Listen to Joseph’s interview with Diana Oreck, Vice President, Global Learning & Leadership Center
- Gallup - Gallup is one of the World's Top Research-Based Management Consulting Firm. Gallup has achieved their success by combining leading-edge research with top practitioners.
- Talent Plus - Talent Plus utilizes the Science of Talent and proprietary integrated talent management processes and technology to help clients build Talent-Based workforces.
- Team One -Team One creates customized marketing solutions for prestigious global brands.